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If you are unable to find a suitable answer to your question, please contact at support

Function of webprocessing

Several method are provided by Mondo Casino to credit your account safely. You can make your transactions in Euros or Dollars. The company Webprocessing, online since 1997, takes care of all your financial transactions.
To protect all information sent over Internet, the electronic payment system Webprocessing uses private security and encryption software VeriSign 128 octets on the secure website (SES). It allows the encryption of all information you exchange with Webprocessing servers. Only your Windows desktop and the Webprocessing server can decrypt the information.

All fraudulent activities will be reported and will result in criminal prosecution. Webprocessing has adopted a policy of zero tolerance towards fraud and we will help police inspectors to taking all remedies allowed to fight against fraud.

All activities of the server are monitored and any illegal activity will be reported to the provider Internet access concerned.
All electronic payment information is contained within secure networks and is only accessible by a limited number of employees who have access rights for these systems.

Email : cashier@webprocessing.com
Tel: +1 416 583 2750


Credit your Mondo Casino player account

Credit your player account :

  • Go to “bank”
  • Then “buy credits”
  • Enter the amount of the purchase you want to deposit, and confirm (the minimum and maximum amount are notified).
  • A webprocessing window will open, click on “force the opening of the page” if the page doesn’t open.
  • Confirm your personal details and choose your mean of payment, then follow the instructions.

  • (Only registered players have access to the “bank”).

Active X Control

More info : click here
The different payment options on Mondo Casino :

Mondo Casino offers you several means of payment :

Credit card : visa or MasterCard.

Electronic wallet : click2pay, neteller and moneybookers.

The wire transfer

The money transfer : Western Union :

Others means of payment available : Ukash, I point, ticket prenium and virtual credit card.


Make a deposit by an electronic wallet Neteller , Moneybookers or Click2Pay


Neteller is an electronic wallet which allows to make money transfers quickly toward website. This payment method is fast and secure, it’s regulated by the FSA (Financial Services Authority) which ensure the application of strict norms.

To open a Neteller account, visit the following link : https://www.neteller.com/signup/index.jsf

Follow the different steps :
1. Your account data
2. Your personal information
3. Deposit funds

Once register, you will receive a call from Neteller to verify your information, but also a registration confirmation by email.
Then, you will be able to make purchases online by supplying your neteller account via credit card visa, mastercard, check or transfer.


Moneybookers

Moneybookers is an electronic wallet which allows to make secure purchase online in real time.
The registration to Moneybookers is fast and totally free, you just have to give a valid email address on which you will receive your registration confirmation after completing the registration form.

To open a Moneybookers account, visit the following link : https://www.moneybookers.com/app/register.pl
Once registered on Moneybookers, you have to credit your account by credit card visa, MasterCard, check or transfer and you will be able to make purchases online


Click2pay

Click2pay is an online payment on which you can transfer funds and make payments online directly.
Open a click2pay account is easy, fast and free; you must register only once your personal details..
To open a click2pay account, visit the following link: : www.click2pay.com , Click on the banner “sign up”, once registered on Click2pay you can simply credit your Click2pay account via credit card, check or wire transfer, then you will be able to make purchases online.


Make a deposit by an alternative mean of payment Western Union, Ipoint, U-Kash, Ticket Premium, Ticket Surf, E-card or virtual card or wire transfer


Wester Union

Western Union provides a global solution to transfer money from person to person without subscription.
Simply go to the Western Union sales in over 200 countries with the bank details of Mondo Casino.

  • Fill a form “send money” with the name, surname and country of Mondo Casino
  • Pay the amount you want to make to the Western Union office with the costs attached
  • You must of course present a valid ID
  • MTCN code (transaction number) will be issued, you just have to inform Mondo Casino by transmitting the number of transfer (code MTCN) and the amount of the transaction

Methods to follow to make a deposit on Mondo Casino by Western Union:

  • Go to the “bank”
  • Choose the mean of payment “western union”
  • Print the information page
  • Follow the different steps
  • Contact us to give the MTCN code on support@mondocasino.com
  • After that you can play on Mondo Casino.

I POINT

I point is a payment method that allows you to make purchases securely online by credit card visa or MasterCard without prior registration.
To make a deposit on Mondo Casino by Ipoint, simply :

  • Sign up on your Mondo Casino account
  • Go on “bank” and “buy credits”
  • Choose the payment method “Ipoint”
  • Fill the information form
  • You will receive a message on your mobile
  • Call back this number (this service is not charged)
  • This call will validate your deposit, and 10 minutes after your call you will be able to play on Mondo Casino games.

U KASH

Ukash is a simple and secure payment method which allows you to make transactions online without credit card.

To make a deposit on Mondo Casino via Ukash :

  • Visit the merchant displaying the logo Ukash
  • Request a Ukash receipt of the amount of your choice, it’s a unique code with 19 figures
  • Then sign up on you Mondo Casino account
  • Click on “bank” then “ buy credits”
  • Choose your payment method here Ukash
  • Enter the 19 numbers written on your ukash receipt and enter the amount
  • Then validate
Your purchase will be directly credited on your Mondo Casino account player.

TICKET PREMIUM

Ticket Premium is an alternative payment secure and anonymous which allows to make purchases online, without subscription and credit card.

It's a prepaid card, with a code of 11 characters.

Montant des coupons Ticket Premium disponibles: 25€, 50€ et 100€.

We can find it in many outlets in France, Belgium, Switzerland, Canada, Cameroon, Gabon, Senegal, Polynesia, Algeria, Maroccc, Brazil, Ivory coast and Poland.

To make a deposit via Ticket Premium on Mondo Casino :

  • Go to the bank, then buy credits
  • Choose the mean of payment Ticket Premium
  • Enter your code of 11 characters and the amount of your Ticket Premium card
  • And confirm
  • Your deposit will be directly credited on your player account.

For further information, : http://www.ticket-surf.com/

TICKET SURF

Ticket Surf is an alternative payment, it allows you to make secure purchase online. You simply have to go to the bank section and choose the mean of payent ticket surf.

  • Go to the bank, then buy credits
  • Choose Ticket Surf
  • Enter your card number
  • Follow the steps
  • And confirm

Your transaction will be directly available on your player account.

VIRTUAL CARD

The virtual card or e-card is a service offers by many banks. It allows you to make secure purchases online. This virtual card has the same characteristics to the credit card except is available for only one purchase. For each purchase by virtual card you have to do a request to your bank by internet or directly to your bank.

To make a purchase by virtual card on Mondo Casino :

  • Sign up on your Mondo Casino player account
  • Go to the “bank” and click “buy credits”
  • Choose “credit card” visa or MasterCard
  • Enter the amount you wish to deposit
  • Follow the different steps
  • And confirm
  • Your deposit will be automatically credited on your player account.

WIRE TRANSFER

The wire transfer allows to make a purchase on Mondo Casino and on others website.

To make a bank transfer on Mondo Casino :

  • Sign up on your Mondo Casino player account
  • Go to the “bank” and click ‘buy credits”
  • Click “bank transfer”
  • Print the Mondo Casino information page (in order to transmit these informations to your bank)
  • Contact your bank to transmit the information and give the transfer order
  • Your transfer will be credited on your Mondo Casino player account in the 5days following the bank transfer request.
A TRANSACTION FAILS

If your bank rejects your transaction on Mondo Casino, we give you solutions to avoid this problem:

The virtual credit card: this single use card may help you to deposit on Mondo Casino. Check if this kind of payment is available in your bank and request this virtual card directly to your bank or on internet.

The electronic wallet (moneybookers, neteller or click2pay) which allows to make transactions with thousand of website.

Ipoint and Ticket Surf allow you to make purchases online by credit card without subscription.

You can find the description of these alternative means of payment in the CASHIER.

If the problem persists, please contact us at support@mondo-casino.com


Withdraw my winnings

Procedure to cash out your winnings on Mondo Casino :

  • Sign up on your Mondo Casino player account
  • Go to the “bank” and click “cash out”
  • The amount minimum and maximum that you are allowing to withdraw will be noticed
  • Enter the amount you wish withdraw and your payment method and confirm your transaction

The withdrawal request are processed within 5 days. It’s possible during this period to cancel your request in order to recredit your Mondo Casino player account. Using this function allows you to make a deposit on your player account by avoiding the deposit procedure and receiving the bonus wheel(5 times maximum on the withdrawals).

To request a withdrawal by neteller, moneybookers or click2pay, you must at leat have made one deposit by one of these means of payment.


MAKE A REDEPOSIT

It is possible to cancel a request of withdrawal on Mondo Casino. If you have a pending redemption, you may return your winnings to your player account..

  • Sin up on your Mondo Casino player account
  • Go to the “bank”
  • Click “buy credits”
  • It displays a list of pending redemption
  • Click “cancel” to redeposit your winnings on your player account
  • Your player account will be credited immediately

The cash out request will be cancelled and this new transaction will be indicated with the “cancelled by users” status. This transaction will appear on your statement.

For further information, please contact us


SECURITY CONCERNING BANK INFORMATION

Mondo Casino takes security issues very seriously and adopts the most sophisticated technology to guarantee security and protection of your privacy. Your account information and deposits are fully protected by state of the art security systems, software and services. Monetary transactions are protected by sophisticated RSA public/private key encryption mechanisms to ensure that all information remains secure and private at all the time.
The security measures implemented by Mondo Casino ensure the validity of each transaction you make, and the latest fraud control system is used to protect your credit card information.

YOUR DEPOSIT IS NOT ON YOUR ACCOUNT

When you make a deposit by credit card or neteller, moneybookers, click2pay it must be credited on your Mondo Casino account within seconds..

If you don’t see your deposit on your Mondo Casino account, check your email box.
If there is no message from Mondo Casino, please contact us at: support@mondo-casino.com

DEFINITION OF AVS or CVV

AVS or CVV is one of the security measure we have implemented to prevent credit card fraud. When you submit a credit card deposit on Mondo Casino, we compare your address with the address registered for this credit card.
If your deposit is rejected by AVS system (you will receive an email notification) you must check the address you have entered and make sure your credit card company has the correct address..


DEBITING TIME

Your credit card will debited immediately after submitting the deposit.

KEEP YOUR TRANSACTION DATA

After purchase you will receive an email notification. Mondo Casino recommends the cardholder to print out all transaction data, the rules of the game, the transaction regulations and the payment methods.

CONVERSION OF POENTOS

  • Go to the “promotion”
  • Click “loyalty”
  • Then “space gift” and “revers”
  • Your “poentos” will be converted in Euros or dollars.