FAQ

Mondo Casino offers you the demo mode to try all its games without deposit.
For that, you must be register for free on Mondo Casino and play in demo mode.In demo, we offer you 1000 credits to try all our games before to play for real cash.

The demo mode is a kind of game independent to our databases, his goal is to help you to discover all our games, the available fonctionalities on each games, including rules, bonus games and special animations.

The behavior of the games in demo may be different to the real games in some situations.

The demo mode is a fictional kind of game, there is no games historic available.

The only thing you need to play on Mondo Casino's games is the Flash Player Macromedia version. You can download it for free by clicking there: http://www.adobe.com/ OR by visiting the following website http://get.adobe.com/fr/flashplayer/ .

To play on Mondo Casino in tranquility we recommend to our player to download the latest Internet Explorer version available for free on the following website : www.microsoft.fr OR directly on http://www.microsoft.com/france/windows/products/winfamily/ie/ie8/default.aspx OR the latest Firefox browser version available for free on: http://www.mozilla-europe.org/ .

Mondo Casino's games have been created and optimized to take advantage of the latest improvements provided by the latest Internet Explorer versions and Firefox.

Click the button « ? » on the taskbar of your browser and click « about Internet Explorer » to know which Internet Explorer version do you have. For the Firefox browser it's automatically updated, so you always have the last version.

To appreciate the quality of Mondo Casino's games, we recommend the use of a processor with at least 128mega of Ram, of course more your computer is recent more you will be able to appreciate the games quality.

In this case, you have to check your privacy settings. If your browser is set up to refuse the cookies (higher level of security), you can't play on Mondo Casino's games.
Methods to modify these settings :

For Internet Explorer 6 and superior :
a. Go in Internet Explorer
b. Click « tools » and « internet options »
c. Then click on the « privacy » tab
d. Place the cursor in any position outside to « block the cookies »
e. Then click on « OK ».

For the Firefox browser.

a. Go in Firefox
b. Click on « tools » and « options »
c. Click on « private life » or « confidentiality » tab
d. Check that the box « accept cookies » is selected.
e. And click « OK »

To access to some functionalities of the bank, the pop-up's windows are essential. Simply check if your antivirus software and your Internet browser accept them.

Our support is available if you need help. support@mondo-casinos.com
You can play with a minimum resolution of 800 by 600, but a resolution of 1024 by 768 or more is more confortable to play if your computer allows you.

During your first use of the games in flash version, it may take a time of download of few minutes, but the download of the games is very fast and once downloaded the games will take place in the temporely files of your computer.
If the games are downloading but the buttons are not working, press the key F5 on your keyboard to try to load the game.
If the games are still not working, empty the temporarly files :

Internet Explorer 6 and superior

1. Click « tools »
2. And « internet options »
3. Then « general »
4. Empty the temporarly files by clicking « delete the files »
5.Close your browser's window and restart your browser

If while you play, the game doesn't working and your computer works correctly. In this case, close all the Internet windows, then switch on again your computer and sign up again on your Mondo Casino player account.
This kind of problems affects only few computers, and is the result of a failure to the management of window's files, however this problem is very rare.

This kind of problem comes from the anti phishing' filter

In this case you must disable the anti-phishing filter on Intenet Explorer 7 :
1. Go on Internet Explorer 7
2. Click « tools »
3. Then click « Internet Options »
4. Click « advanced » tab
5. Go down until « anti-phishing  filter »
6. Select « disable the anti-phishing filter »
7. Then press OK

If your screen is showing up five 2 of heart, it means that a network problem occured. Therefore your computer didn't receive the right information concerning the card drawn.

Please, note that the draw still would have completed properly on our servor. If the game is not finished when a network cut off occurs, when you log in again your get your hand back.
If the game is finished and the network cut off occurs, when you log in again on your player account, the result of the hand is displayed in the game history section, with card dealt, wagers, winnings and current credits (the wagers are debited and the winnings credited according to the draws made on our servers).

Note: The play for free section doesn't have the game history section.

If you loose your password, you will need to contact us and prove to use that your the owner of the account.
We will need to know your account history and various account details including your account security sentence.
We will investigate and reset your password and notify you by email.

At Mondo Casino,the privacy and security of our players are the most important. We make sure that all personal information are protected and secured.
All players' confidential information, including account data, and game data are encrypted using state-of-the-art encryption techniques.
All player account and game information is kept strictly confidential, and kept only on our secure servers. Financial information is processed over secure encrypted connections, using only internationally recognized banks.
Mondo Casino will collect information from only those customers who explicity request to create an account on our casino, and we require only enough information to verify the identity and age of our customers.
The information is used for purposes of operating our gaming services to keeping our players informed of new games developments and new casino promotions.
We will never disclose customer information to any third party other than as required for the processing of financial transactions.

If after you made a deposit on Mondo Casino you don't have access to the bonus wheel. Log off and log in again. Once log in again on your player account, go to the bank section and accept the bonus wheel.

If the problem persists, please contact us at support@mondo-casinos.com.

To modify your profile :
Log in on your player account
Go to the members section
Click « modify my profile »
Then you will receive an email from Mondo Casino confirming your modifcation.

Go to the game section
Select the game that you want to know the rule
The rule will be displayed below the game.